If, during the first fourteen (14) days following the Purchase date, You experience a defect that makes the Software’s material functions unusable, and following Your cooperation with our support team we are unable to resolve it, then following Your request we will issue a full refund of the Purchase price. For clarity, any defect or lack of use arising from a conflict or incompatibility with a third party software, is not covered by this policy, and nor are missing Software features.
For the avoidance of doubt, the following do not constitute a Purchase that would entitle you to another refund right:
upgrading an existing Purchase – whether you are upgrading within the same plan (for example, purchasing additional license activations), upgrading from one plan to another plan (for example, from a ‘Starter’ account to a ‘Professional’ account), or upgrading to a different billing cycle (for example, from ‘monthly’ to ‘annual’); or
purchasing a new additional license under a plan.
There are a few very limited cases (as specified in the EULA) in which Freemius will determine eligibility for refunds. Otherwise, eligibility for refunds are determined and governed exclusively by the Vendor and Vendor’s refund policy (see below), and so your ability to get a refund therefor depends on Vendor’s cooperation. In any case, no refunds are given beyond the scope of the Vendor’s refund policy, and nor are there any refunds available on renewal payments.
